Refund & Cancellation Policy
Bloom Business School
Effective Date: October 1st , 2026
1. Introduction
Bloom Business School is committed to providing high-quality educational and professional development services while maintaining transparent and fair refund and cancellation procedures.
This policy applies to payments made for training courses, professional development programmes, and educational services offered through Bloom Business School, subject to applicable laws and any programme-specific terms communicated before payment.
2. Refund Eligibility
Students and customers may request cancellation and a refund within 14 calendar days from the date of payment, subject to the conditions outlined in this policy and applicable consumer protection legislation.
Where a cancellation request is eligible, the amount paid will be refunded after deducting any applicable and reasonable administrative fees, to the extent permitted by law.
3. Cancellation Requests
Customers wishing to cancel their enrolment or registration must submit a written cancellation request to:
The request should include the student’s full name, programme name, payment date, proof of payment, and reason for cancellation.
The cancellation request date will be determined by the date the written request is received.
4. Administrative Fees
Reasonable administrative charges directly associated with registration, payment processing, or cancellation may be deducted from an eligible refund, where permitted by applicable law.
Any applicable administrative fees will be disclosed transparently and will not exceed amounts permitted under relevant legislation.
5. Programmes Already Commenced
Where a customer has requested immediate access to digital learning materials, attended training sessions, or otherwise begun receiving educational services, refund eligibility may be adjusted in accordance with applicable law and any valid programme-specific terms accepted before payment.
Any deductions for services already delivered must be reasonable, lawful, and clearly explained.
6. Requests After 14 Days
Cancellation requests submitted after the 14-day period will be reviewed according to the applicable programme terms, the services already provided, and relevant consumer protection legislation.
Any mandatory statutory rights will remain unaffected.
7. Refund Processing
Approved refunds will normally be processed within 14 business days following approval, unless a shorter period is required by applicable law.
Refunds will generally be returned through the original payment method, where technically possible. The time required for funds to appear in the customer’s account may depend on the payment service provider or issuing bank.
8. Third-Party Educational Institutions
Certain programmes may be delivered in cooperation with external universities, awarding bodies, or educational partners.
Where third-party fees or services are involved, any applicable cancellation conditions will be disclosed before payment and applied only to the extent permitted by law.
9. Consumer Rights
Nothing in this policy limits or excludes any mandatory rights available to customers under applicable consumer protection legislation, including Egyptian Consumer Protection Law No. 181 of 2018 and its implementing regulations, where applicable.
10. Policy Updates
Bloom Business School reserves the right to amend this policy to reflect changes in legislation, operational requirements, or educational services.
The version applicable to a particular transaction will be determined in accordance with applicable law and the terms communicated at the time of purchase.
11. Contact Information
Bloom Business School
Website: https://bloom-bbs.com
Email: info@bloom-bbs.com
For refund or cancellation enquiries, please contact us using the email address above.
